TERMS OF SERVICE

01. General Terms

By using our website or placing an order with us, you agree to these Terms of Service together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

By accessing or using the CARDNOVA website, you agree to comply with these Terms of Service.

You must provide accurate and complete information when placing an order, including your name, email address, billing information, and delivery address.

We reserve the right to update or amend these Terms when necessary. Any changes will apply from the date the updated Terms are published on our website.

Nothing in these Terms is intended to exclude or limit any rights available to you under applicable consumer protection laws.

02. Products & Availability

CARDNOVA offers a range of collectibles and related products, including trading cards, graded cards, sealed products, figures and statues, accessories, display products, custom products, and pre-order items.

All products are subject to availability.

We make reasonable efforts to ensure product descriptions, specifications, photographs, condition information, dimensions, and other details are accurate.

Colours and appearance may vary slightly depending on lighting, photography, screen settings, manufacturing variations, or the nature of handmade and custom products.

If a material error is discovered in a product listing after an order has been placed, we will contact you before fulfilment where reasonably possible.

03. Orders & Order Acceptance

Submitting an order does not automatically guarantee acceptance.

An order is considered accepted once payment has been successfully processed and CARDNOVA has confirmed the order.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable
• An obvious pricing or listing error has occurred
• Payment cannot be verified
• We reasonably suspect fraud or misuse
• We are unable to fulfil the order

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

04. Pricing & Payment

Prices are displayed in the currency selected on our website or applicable to your market.

Prices may change at any time before an order is placed.

Once an order has been accepted, we will not change the agreed price except where there is an obvious pricing or technical error.

If an obvious pricing error occurs, we may contact you before fulfilment and offer you the option to proceed at the correct price or cancel the order for a full refund.

Payment must be successfully completed before an order is processed unless another arrangement has been expressly agreed with CARDNOVA.

05. Returns, Refunds & Exchanges

Returns, refunds, exchanges, and order remedies are handled in accordance with our Return & Refund Policy and applicable consumer law.

Eligibility may vary depending on:

• Product category
• Product condition
• Whether the product has been opened or used
• Whether the product is personalised or made to order
• The reason for the return
• Applicable consumer protection laws

Please review our Return & Refund Policy before making a purchase.

Nothing in these Terms limits any rights you may have under the New Zealand Consumer Guarantees Act 1993, Australian Consumer Law where applicable, or other applicable consumer protection legislation.

06. Custom & Personalised Products

Certain CARDNOVA products may be customised, personalised, made to order, or produced according to customer-provided specifications.

Customers are responsible for checking submitted names, images, specifications, sizes, designs, and other customisation details before confirming an order.

Once production of a custom or personalised product has begun, changes or cancellations may no longer be possible.

Custom and personalised products are generally not eligible for change-of-mind returns unless otherwise stated in our Return & Refund Policy.

This does not affect your rights where a product is faulty, damaged, materially different from the approved specification, or otherwise covered by applicable consumer law.

07. Pre-Orders

Pre-order products are products purchased before stock is available for immediate dispatch.

Release dates, manufacturing schedules, and estimated arrival dates may be changed by manufacturers, suppliers, shipping providers, or other circumstances outside our reasonable control.

Any date shown for a pre-order should therefore be treated as an estimate unless expressly stated otherwise.

We will make reasonable efforts to provide updates where significant delays affect an order.

Cancellation and refund eligibility for pre-orders is governed by our Return & Refund Policy and applicable consumer law.

08. By Request Products

Some rare, high-value, limited, or specially sourced products may be displayed as By Request.

A By Request listing does not necessarily mean the product is immediately available for purchase.

Customers may contact CARDNOVA to request current availability, condition information, pricing, sourcing details, and purchasing options.

Submitting a request does not create a binding order or guarantee availability.

An order is only formed once the product, final price, payment arrangements, and other relevant details have been confirmed and accepted.

09. Trading Cards & Collectibles

Collectible products may naturally vary in condition.

Where applicable, CARDNOVA will provide available condition information through product descriptions, photographs, grading information, or direct communication.

Professionally graded cards are sold according to the grade and certification information displayed for the product.

10. Shipping & Delivery

Orders are shipped in accordance with our Shipping Policy.

Processing and delivery times shown on our website are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Courier or postal delays
• Customs processing
• Public holidays
• Weather events
• High-volume periods
• International transportation delays

Customers are responsible for providing a complete and accurate delivery address.

If you believe an order has been lost, damaged, or incorrectly delivered, please contact us as soon as possible so we can investigate.

International customers may be responsible for applicable customs duties, import taxes, or other government charges unless those charges have been expressly included at checkout.

11. Intellectual Property & Third-Party Brands

The CARDNOVA website, branding, original graphics, photographs, written content, and other materials created by CARDNOVA remain the property of CARDNOVA or their respective rights holders.

Certain products, characters, artwork, trademarks, logos, and franchise names displayed on our website may belong to their respective intellectual property owners.

References to third-party brands or franchises are used to identify or describe relevant products and do not by themselves imply sponsorship, endorsement, partnership, or affiliation with CARDNOVA unless expressly stated.

12. Website Use

You may not use our website:

• For unlawful or fraudulent purposes
• To submit false or misleading information
• To interfere with the security or operation of the website
• To distribute malicious code or harmful material
• To infringe the intellectual property or legal rights of another person
• To attempt unauthorised access to our systems or customer information

We may restrict access to the website where reasonably necessary to protect CARDNOVA, our customers, or our services.

13. Third-Party Services

Our website may use or link to third-party services, including payment providers, shipping providers, social media platforms, and other external services.

CARDNOVA does not control third-party websites or services and is not responsible for their independent terms, privacy practices, or availability.

Your use of third-party services may also be subject to their own terms and policies.

14. Liability

To the maximum extent permitted by applicable law, CARDNOVA is not responsible for losses caused solely by circumstances outside our reasonable control.

However, nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory remedy, or other legal right that cannot lawfully be excluded.

Where applicable consumer law provides you with a remedy, these Terms do not override that remedy.

15. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information necessary to process payments, fulfil orders, arrange shipping, provide customer support, and operate our services may be processed by CARDNOVA and relevant service providers.

16. Governing Law

These Terms of Service are governed by the laws of New Zealand.

Where mandatory consumer protection laws in another country apply to your purchase, nothing in these Terms is intended to remove rights that cannot legally be excluded.