RETURN & REFUND POLICY
Everything you need to know about item eligibility, returns, and refund timeframes.
01. Return & Refund Eligibility
At CARDNOVA, we offer returns, exchanges, or refunds ONLY for items within the following specific categories:
For all other products not listed above (including single cards and raw cards), all sales are final. We do not accept returns, exchanges, or refunds once an order has been placed and confirmed. Please ensure you review your order carefully before completing your purchase, including product details, quantities, and shipping information.
02. Exceptions & Order Issues
We are not responsible for change of mind purchases, incorrect selections made by the customer, or minor packaging imperfections that do not affect the product itself.
If your order arrives with the wrong item, or if the item is significantly damaged upon arrival, please contact us within 48 hours of delivery with clear photos and your order number. We will review the issue and assist you accordingly.
03. Refund Processing Time
Once your returned item is received and inspected by our team, we will process your refund or exchange.
Approved refunds will be issued back to your original method of payment within 14 business days.
04. Consumer Rights & Terms
Except where required under applicable consumer law (such as the NZ Consumer Guarantees Act / Australian Consumer Law), CARDNOVA does not offer returns, refunds, or exchanges on any items outside of the Accessories, Sealed products, and Pre-order collections.