SHIPPING POLICY

At CARDNOVA, we aim to process and deliver your orders as quickly as possible.

01. Shipping Rates & Delivery Costs

All shipping rates are calculated at checkout. We offer flat-rate standard shipping across New Zealand, Australia, and the United States, as well as Free Shipping on qualifying NZ/AU orders over $99.00 NZD.

Destination Order Value Shipping Cost
New Zealand
Domestic 		$0.00 – $98.99 NZD $9.00 NZD
$99.00 NZD and up FREE
Australia
International 		$0.00 – $98.99 NZD $29.00 NZD
$99.00 NZD and up FREE
United States
International 		All Orders $59.00 USD

02. Processing & Delivery Times

All orders are processed within 1–3 business days after payment confirmation.

Estimated delivery time is 5–10 business days, depending on your location and shipping conditions. US orders may occasionally take slightly longer depending on customs processing.

Delivery estimates may vary due to external factors:
  • Shipping carrier delays
  • Customs clearance (for AU & US)
  • Public holidays
  • High order volume periods

03. Tracking & Confirmation

Once your order has been dispatched, you will receive an automated confirmation email containing tracking details (where applicable) to monitor your shipment.

04. External Delays & Address Accuracy

Carrier Delays: CARDNOVA is not responsible for postal or courier delays beyond our control.

Incorrect Address: Please ensure your delivery address is accurate before placing an order. We cannot be held liable for orders shipped to incorrect or incomplete addresses provided by the customer.

05. Lost or Damaged Items

Damaged Items: If your parcel arrives damaged, please contact us within 48 hours of delivery with your order number and clear photo evidence of the item and packaging.

Lost or Undelivered Items: If your order has not arrived and the expected delivery window has passed, please contact our support team with your order number so we can investigate the issue for you.